Description

eForCity® is a one-stop shopping destination for all the electronic accessories you'll ever need in your home or on the go. Having made the Inc 500 in 2006 and the Internet Retailer's Top 500 e-retailers' list last year, you may run into us or Jack, one of the founding eForCitizens in the media. Minus the glitz, we just want to be the guy who's got your back when your dog chews up your charger. You know those mom-n-pop stores that seem to have everything under the sun, with the friendly guy up-front who knows his gadgets and lets you use the employee bathroom? That, is what we strive to be.

As our business continues to grow, we will continue to bring you the latest cell phone accessories, camera accessories, MP3 accessories, AV cables, gaming accessories, computer accessories and flying animals. Yes, even flying animals (sometimes, even we're not sure if we run the business or if they do).

Our Story
eForCity® was conceived on one fateful night in 2000. We were sitting in a garage and contemplating life. After the second slice of pizza, an idea came to our young adventurous minds. No, we didn't start a rock band, even though that would have been cool. We decided that the world has had enough of overpriced gadget accessories and something needed to be done. So, we started selling bargain electronic accessories online right from that garage, with a makeshift "warehouse" made of cardboard boxes. Soon after, eForCity.com® was born. Ten years later, eForCity® has grown to be a go-to destination for gadget lovers, bargain hunters, geeks and all the cool kids alike. Sometimes we can't believe we've grown so much either...

Though we are pretty sentimental about that garage, our sunny California headquarter has been home to eForCitizens since 2000. Complete with an ever- expanding warehouse, we insist on shipping locally to guarantee you the best quality fulfillment and most efficient delivery. Did we mention our warehouse also has a colony of flying monkeys?

Our Quality Products
Unlike many bargain electronic accessory stores out there that sacrifice quality for competitive pricing, we'd rather sell less than putting your gadgets at risk with defective products. "But how do you keep your prices so low?" you might ask. Well, our eForCitizens Buyers are quite the superheroes when it comes to bargaining.

All our products are crafted from only premium quality material and components to meet or exceed OEM product specifications.

All our products are designed by certified engineers and go through strenuous QC testing to ensure optimal performance, durability and safety.

Here is how we do it:

1. Product gets checked out thoroughly by our technicians to look for exterior defects.
2. Product gets taken apart to examine whether all components are present and properly assembled.
3.  Product goes through specification tests to ensure that it does what its specifications say it does and meets industrial standards.
4.  We run durability tests to screen out products that might become hazardous over an extended period of time.
5.  We put it in our eco-friendly packaging and wave goodbye.

Your happiness means the world to us. If for any reason you are not satisfied, we stand by our 30 day money back guarantee for our products. You may find out more about our return policy. Don't worry; we'll take care of it.

Our eForCitizens
eForCitizens are bunch of down-to-earth people who love gadgets and free lunches. The day our marketing eForCitizen walked down the hall with a brand new iPad, we were almost in tears. We get excited over things that light up with USB connectors, outrageous elaborate cases and other genius inventions that we can't wait to share with our customers.

eForCitizens are sincerely passionate about all things electronic and take pride in our work.

eForCitizens are consumers like you, who understand your demand for quality products and customer service, and thrive to deliver the best shopping experience ever.
 
Tax Policy
We only collect sales tax in California. For states imposing sales or use taxes, your purchase is subject to use tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it is made over the Internet or by other remote means. Many states require purchasers to file a sales/use tax return at the end of the year reporting all of the taxable purchases that were not taxed and to pay tax on those purchases. Listed below, to our best knowledge, are states that require retailers to provide notice. It is to your best interest to find out details of how to file these returns at the websites of your respective taxing authorities. Oklahoma: For Oklahoma purchasers, the tax may be reported and paid on the Oklahoma individual income tax return [Form 511] or by filing a consumer use tax return [Form 21-1]. The referenced forms and corresponding instructions are available on the Oklahoma Tax Commission website, www.tax.ok.gov. We are required to provide the notice above for Oklahoma purchases based on Oklahoma law (HB 2359) enacted in June 2010. South Carolina: Please be aware that you may owe South Carolina Use Tax on your purchases. You may visit www.sctax.org to pay the use tax or you may report and pay the tax on your South Carolina Income Tax Form. We're required to provide this notice based on South Carolina law Section 12-36-2691(E)(1). South Dakota: For South Dakota purchasers, the tax may be reported and paid on the South Dakota use tax form. The use tax form and corresponding instructions are available on the South Dakota Department of Revenue website. We are required to provide the notice above for South Dakota purchases based on South Dakota law (SB 146) enacted in April 2011. Tennessee: Please be aware that purchases shipped to Tennessee may be subject to Tennessee Use Tax (T.C.A. § 67-6-210) unless an exemption exists under Tennessee law. A sale is not exempt under Tennessee law because it is made through the Internet. Payments of applicable Tennessee use tax may be made through the Tennessee Department of Revenue's Website at //apps.tn.gov/usetax. Vermont: For Vermont purchasers, the tax may be reported and paid on the Vermont use tax form. The use tax form and corresponding instructions are available on the Vermont department of taxes website. We are required to provide the notice above for Vermont purchases based on Vermont law (H 436) enacted in May 2011. Kentucky: Please be aware that you may owe the Commonwealth of Kentucky Use Tax on your purchases. You may visit http://www.revenue.ky.gov/individual/usetax.htm for referenced forms and filing instructions. We're required to provide this notice in accordance with KRS 139.450.

- We ship Standard via USPS, UPS, and DHL at our discretion. 
- Your shipping address must verify with the USPS. 
- We take no responsibility for packages shipped to non-confirmed USPS addresses. 
- eForCity has Next Day, Second Day and Expedited Shipping available. 
- Orders are processed and shipped within 2 business days. 
- When choosing standard shipping method, please allow 10-14 business days for delivery.

WARNING: 

In compliance with the California Proposition 65 Warning, please note that this product may contain chemicals known to the State of California to cause risk of cancer, birth defects, or other reproductive harm.

Standard Return Policy

You may return your purchased items to us within 30 days for a full refund for any reason. Whether the product is defective, you simply change your mind, or are just not satisfied with the product; you are welcome to send it back to us for a replacement or a full refund. Unless another return policy is indicated on the item, products sold by eForCity® are covered by the following Standard Return Policy.

  • All items must be returned within 30 days from the invoice date for replacement or refund
  • Returned products must be in brand-new and re-sellable condition.
  • Shipping and handling and return shipping charges will not be refunded or reimbursed under any circumstance.
  • eForCity® in its sole and absolute discretion shall be the sole determiner of whether a product is in fact defective.

Returned items must include:

  • RMA number which you can obtain from our Customer Service by contacting us.

We reserve the right to refuse a refund request if it does not comply with these policies.

Special Return Policy

All returns under Special Return Policy have to be returned within 30 days of the invoice date (aside from Costumes/ Seasonal Products *anchor tag to Seasonal Products*)

  • Return for refund only. Replacement is not offered.
  • All returned items are subject to 15% restocking fee
  • Returned products must be in brand-new, un-used, undamaged and re-sellable condition.
  • Shipping and handling and return shipping charges will not be refunded or reimbursed under any circumstance.
  • eForCity® in its sole and absolute discretion shall be the sole determiner of whether a product is in fact defective.
  • If the fault present is deemed to be a non-manufacturing fault (due to accidental damage or mis-use), item may be returned to you at your cost.

All returns under Special Return Policy require an RMA (Return Merchandise Authorization) number which can be obtained from our Customer Service by contacting us. 
If item is damaged, defective or missing components, please contact us immediately and provide us photos of the damaged/ defective item along with your RMA request.
All items returned without RMA number will be refused. The returned items must include:

  • Original packaging (manufacturer's box, plastic bags, etc.)
  • UPC barcode. Removal of the UPC code voids any possibility of return.
  • Complete accessories that came with the item (antennas, remote controls, batteries, software disks, etc.)
  • Manufacturer documentation (manuals, warranty cards, registration information, etc.)
  • Original packing slip / print-out of order confirmation.
  • The RMA number must NOT be written on the original manufacturer's packaging.

Pet Products

Any items that are returned dirty or containing fur will be rejected without a refund.

Toy Products

Returned toy products will be refused if it contains any scratches, dirt, or sign of usage, i.e. items that have been glued, adjusted, or tampered from its original form upon arrival.

Apparel Products/ Fashion Accessories

Items can be tried and fitted but must not be worn, altered, washed or damaged. Returns must be with all tags and labels still attached.

Seasonal Products

Seasonal products, including Costumes, must be returned within 15 days of invoice date. Return can only be accepted for the reason of a wrong shipment or defective item.

Action Figure

No returns accepted unless defective products. Defective item must be reported within 7 days from the delivery.

We reserve the right to refuse a refund request if it does not comply with these policies.

Manufacturer's Warranties

eForCity® does NOT offer any returns on any products under Manufacturer's Warranties return policy unless it's a wrong or defective item.

  • All items must be returned in the original brand new condition.
  • Returning by means of Refusing Package will be charged a 15% restocking fee plus all shipping costs.

Most of the products under this return category are covered by manufacturer's warranty, please contact product's manufacturer for the warranty details.

Return Method:

To return your order, simply contact our Customer Service with your order number and return item(s) information.

Please include a brief note or photos showing the issue if you have any additional information or comments that you would like to provide. 

Please contact us if you have any inquiries regarding your orders.

E-Mail: buycom@eforcity.com
Phone: 626 442-3168 x110

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