Description

Standard Return Policy

You may return your purchased items to us within 30 days for a full refund for any reason. Whether the product is defective, you simply change your mind, or are just not satisfied with the product; you are welcome to send it back to us for a replacement or a full refund. Unless another return policy is indicated on the item, products sold by eForCity® are covered by the following Standard Return Policy.

  • All items must be returned within 30 days from the invoice date for replacement or refund
  • Returned products must be in brand-new and re-sellable condition.
  • Shipping and handling and return shipping charges will not be refunded or reimbursed under any circumstance.
  • eForCity® in its sole and absolute discretion shall be the sole determiner of whether a product is in fact defective.

Returned items must include:

  • RMA number which you can obtain from our Customer Service by contacting us.

We reserve the right to refuse a refund request if it does not comply with these policies.


Special Return Policy

All returns under Special Return Policy have to be returned within 30 days of the invoice date (aside from Costumes/ Seasonal Products *anchor tag to Seasonal Products*)

  • Return for refund only. Replacement is not offered.
  • All returned items are subject to 15% restocking fee
  • Returned products must be in brand-new, un-used, undamaged and re-sellable condition.
  • Shipping and handling and return shipping charges will not be refunded or reimbursed under any circumstance.
  • eForCity® in its sole and absolute discretion shall be the sole determiner of whether a product is in fact defective.
  • If the fault present is deemed to be a non-manufacturing fault (due to accidental damage or mis-use), item may be returned to you at your cost.

All returns under Special Return Policy require an RMA (Return Merchandise Authorization) number which can be obtained from our Customer Service by contacting us.
If item is damaged, defective or missing components, please contact us immediately and provide us photos of the damaged/ defective item along with your RMA request.
All items returned without RMA number will be refused. The returned items must include:

  • Original packaging (manufacturer's box, plastic bags, etc.)
  • UPC barcode. Removal of the UPC code voids any possibility of return.
  • Complete accessories that came with the item (antennas, remote controls, batteries, software disks, etc.)
  • Manufacturer documentation (manuals, warranty cards, registration information, etc.)
  • Original packing slip / print-out of order confirmation.
  • The RMA number must NOT be written on the original manufacturer's packaging.

Pet Products

Any items that are returned dirty or containing fur will be rejected without a refund.

Toy Products

Returned toy products will be refused if it contains any scratches, dirt, or sign of usage, i.e. items that have been glued, adjusted, or tampered from its original form upon arrival.

Apparel Products/ Fashion Accessories

Items can be tried and fitted but must not be worn, altered, washed or damaged. Returns must be with all tags and labels still attached.

Seasonal Products

Seasonal products, including Costumes, must be returned within 15 days of invoice date. Return can only be accepted for the reason of a wrong shipment or defective item.

Action Figure

No returns accepted unless defective products. Defective item must be reported within 7 days from the delivery.

We reserve the right to refuse a refund request if it does not comply with these policies.


Manufacturer's Warranties

eForCity® does NOT offer any returns on any products under Manufacturer's Warranties return policy unless it's a wrong or defective item.

  • All items must be returned in the original brand new condition.
  • Returning by means of Refusing Package will be charged a 15% restocking fee plus all shipping costs.

Most of the products under this return category are covered by manufacturer's warranty, please contact product's manufacturer for the warranty details.


Return Method:

To return your order, simply contact our Customer Service with your order number and return item(s) information.

Please include a brief note or photos showing the issue if you have any additional information or comments that you would like to provide. 

 
Tax Policy
We only collect sales tax in California. For states imposing sales or use taxes, your purchase is subject to use tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it is made over the Internet or by other remote means. Many states require purchasers to file a sales/use tax return at the end of the year reporting all of the taxable purchases that were not taxed and to pay tax on those purchases. Listed below, to our best knowledge, are states that require retailers to provide notice. It is to your best interest to find out details of how to file these returns at the websites of your respective taxing authorities. Oklahoma: For Oklahoma purchasers, the tax may be reported and paid on the Oklahoma individual income tax return [Form 511] or by filing a consumer use tax return [Form 21-1]. The referenced forms and corresponding instructions are available on the Oklahoma Tax Commission website, www.tax.ok.gov. We are required to provide the notice above for Oklahoma purchases based on Oklahoma law (HB 2359) enacted in June 2010. South Carolina: Please be aware that you may owe South Carolina Use Tax on your purchases. You may visit www.sctax.org to pay the use tax or you may report and pay the tax on your South Carolina Income Tax Form. We're required to provide this notice based on South Carolina law Section 12-36-2691(E)(1). South Dakota: For South Dakota purchasers, the tax may be reported and paid on the South Dakota use tax form. The use tax form and corresponding instructions are available on the South Dakota Department of Revenue website. We are required to provide the notice above for South Dakota purchases based on South Dakota law (SB 146) enacted in April 2011. Tennessee: Please be aware that purchases shipped to Tennessee may be subject to Tennessee Use Tax (T.C.A. § 67-6-210) unless an exemption exists under Tennessee law. A sale is not exempt under Tennessee law because it is made through the Internet. Payments of applicable Tennessee use tax may be made through the Tennessee Department of Revenue's Website at //apps.tn.gov/usetax. Vermont: For Vermont purchasers, the tax may be reported and paid on the Vermont use tax form. The use tax form and corresponding instructions are available on the Vermont department of taxes website. We are required to provide the notice above for Vermont purchases based on Vermont law (H 436) enacted in May 2011. Kentucky: Please be aware that you may owe the Commonwealth of Kentucky Use Tax on your purchases. You may visit http://www.revenue.ky.gov/individual/usetax.htm for referenced forms and filing instructions. We're required to provide this notice in accordance with KRS 139.450.

- We ship Standard via USPS, UPS, and DHL at our discretion. 
- Your shipping address must verify with the USPS. 
- We take no responsibility for packages shipped to non-confirmed USPS addresses. 
- eForCity has Next Day, Second Day and Expedited Shipping available. 
- Orders are processed and shipped within 2 business days. 
- When choosing standard shipping method, please allow 10-14 business days for delivery.

Standard Return Policy

You may return your purchased items to us within 30 days for a full refund for any reason. Whether the product is defective, you simply change your mind, or are just not satisfied with the product; you are welcome to send it back to us for a replacement or a full refund. Unless another return policy is indicated on the item, products sold by eForCity® are covered by the following Standard Return Policy.

·         All items must be returned within 30 days from the invoice date for replacement or refund

·         Returned products must be in brand-new and re-sellable condition.

·         Shipping and handling and return shipping charges will not be refunded or reimbursed under any circumstance. 

·         eForCity® in its sole and absolute discretion shall be the sole determiner of whether a product is in fact defective.

Returned items must include:

·         RMA number which you can obtain from our Customer Service by contacting CSreturns@eforcity.com

We reserve the right to refuse a refund request if it does not comply with these policies.

Special Return Policy

All returns under Special Return Policy have to be returned within 30 days of the invoice date (aside from Costumes/ Seasonal Products *anchor tag to Seasonal Products*)

·         Return for refund only. Replacement is not offered.

·         All returned items are subject to 15% restocking fee (except where prohibited by law)

·         Returned products must be in brand-new, un-used, undamaged and re-sellable condition.

·         Shipping and handling and return shipping charges will not be refunded or reimbursed under any circumstance. 

·         eForCity® in its sole and absolute discretion shall be the sole determiner of whether a product is in fact defective.

·         If the fault present is deemed to be a non-manufacturing fault (due to accidental damage or mis-use), item may be returned to you at your cost.

All returns under Special Return Policy require an RMA (Return Merchandise Authorization) number which can be obtained from our Customer Service by contacting CSreturns@eforcity.com. All items returned without RMA number will be refused. The returned items must include:

·         Original packaging (manufacturer's box, plastic bags, etc.)

·         UPC barcode. Removal of the UPC code voids any possibility of return.

·         Complete accessories that came with the item (antennas, remote controls, batteries, software disks, etc.)

·         Manufacturer documentation (manuals, warranty cards, registration information, etc.)

·         Original packing slip / print-out of order confirmation.

·         The RMA number must NOT be written on the original manufacturer's packaging.

Pet Products
Any items that are returned dirty or containing fur will be rejected without a refund.

Toy Products
Returned toy products will be refused if it contains any scratches, dirt, or sign of usage.

Apparel Products/ Fashion Accessories
Items can be tried and fitted but must not be worn, altered, washed or damaged. Returns must be with all tags and labels still attached. 

Seasonal Products
Seasonal products, including Costumes, must be returned within 15 days of invoice date. Return can only be accepted for the reason of a wrong shipment or defective item.

We reserve the right to refuse a refund request if it does not comply with these policies.

Manufacturer’s Warranties

eForCity® does NOT offer any returns on any products under Manufacturer's Warranties return policy unless it's a wrong or defective item.

·         All items must be returned in the original brand new condition.

·         Returning by means of Refusing Package will be charged a 15% restocking fee plus all shipping costs.

Most of the products under this return category are covered by manufacturer's warranty, please contact product's manufacturer for the warranty details.

Return Method:

Please include a copy of your original invoice with your return order. Please include a brief note on the invoice if you have any additional information or comments that you would like to provide.

To return your order, simply send email to: csreturns@eforcity.com with the invoice number and return item(s) information.

Please contact us if you have any inquiries regarding your orders.

E-Mail: buycom@eforcity.com
Phone: 626 442-3168 x110

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